Privacy Policy

1. Who We Are

Country Pest Solutions Limited ("we", "us", "our") is a professional pest control company registered in England and Wales (Company No. 15686077), based in St Helens, Merseyside. We are the data controller for personal information collected through this website.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Phone: 01744 382 482

2. What Personal Data We Collect

We may collect the following personal information when you use our website or contact us:

• Contact details: name, phone number, email address, and postal address
• Enquiry details: information you provide about your pest problem
• Technical data: IP address, browser type, pages visited, and time spent on the site (collected via analytics)

3. How We Use Your Personal Data

We use your personal data to:

• Respond to your enquiries and provide pest control services
• Send you a quote or follow up on a service request
• Improve our website and understand how visitors use it
• Comply with legal obligations

We do not use your data for automated decision-making or profiling. We do not sell your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR):

• Contractual necessity: to respond to your enquiry and provide the services you request
• Legitimate interests: to improve our website and services
• Legal obligation: where required by law

5. How Long We Keep Your Data

We retain your contact and enquiry details for up to 3 years from the date of your last contact with us, unless you request earlier deletion or we are required to retain it longer by law (for example, for financial records).

6. Third-Party Services

We use the following third-party services that may process your data:

• Formspree: our contact form submissions are processed by Formspree (formspree.io). Your submitted data is transmitted to and stored by Formspree on our behalf. Please see Formspree's privacy policy at formspree.io/legal/privacy-policy.
• Google Analytics / Umami: we use privacy-friendly analytics to understand how visitors use our website. No personally identifiable information is collected by our analytics.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability (receive your data in a structured format)
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at [email protected].

8. Cookies

Our website uses only essential cookies necessary for the site to function. We do not use advertising or tracking cookies. Our analytics tool (Umami) is configured to operate without cookies and does not collect personally identifiable information.

9. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. All data transmitted via our contact forms is encrypted in transit using HTTPS.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.